Open Jaw and Airline websites

Open Jaw and Airline websites

So today I was thinking about where I wanted to go. Would I play safe or go somewhere new. I sat on the fence with a great thought. I would spend a few days in a new place, Kuala Lumpur, then relocate to an old one, Singapore.

Singapore panaroma

I then contemplated how I would get to each place. Searching ITA Matrix it all seemed a bit complicated and expensive. I then had the thought that I should try and book London to Kuala Lumpur and then Singapore to London and worry about the relocation flight at a different time. This brought up a much better schedule and costings.

Two airlines looked good. I went to their websites. On one I was able to put the open jaw schedule and get almost the same price as the “Matrix” quoted. The other airlines site let me search multi-city but would only quote for economy and I really wanted business. There was no way I could replicate the “Matrix quote.

It is fascinating to me the huge differences in the functionality of various airline websites. Surely this could lead to some airlines losing custom. I am most likely to book with the airline that I can organise the flights I want on the website unless my travel agent can match the prices. If one airline site can do it why can’t the others? Surely they track the functionality of each other’s sites. Perhaps even my small attempt at something different to the straight out and return of most flights is too unusual for some airlines to bother about.

So I await my travel agent but doubt they will be able to match the price. I suspect I know which airline has won my custom this time!

Leave a Reply

Your email address will not be published. Required fields are marked *